About ITIL® v5
The language of growth for digital product and service management
ITIL® v5 Vision
“To provide the world with the best digital product and service management guidance for success and growth in the digital and AI age.”
Key principles
The foundations guiding ITIL® v5 development and evolution
Simplicity and clarity
Streamlined structures and clear guidance that's easy to understand, adopt, and implement in real-world scenarios.
Skills and job roles mapping
Clear alignment between ITIL® qualifications and professional roles, enabling career progression and skills development.
AI native by design
Built from the ground up for the AI age, with comprehensive guidance woven throughout the entire framework.
Foundation entry point
ITIL® Foundation as the single, unified entry point, simplifying the journey for all practitioners.
Transition for growth
Designed for volume growth from 2026+, with pathways that protect past investments while enabling future success.
Partner-driven organization
Collaborative ecosystem of global partners delivering training, certification, and implementation support.
The ITIL® v5 promise
A new era for service and product management
The next essential step forward
ITIL® v5 represents the natural evolution of service management, adapted for the digital and AI age while maintaining the proven foundations that millions trust.
Respecting and protecting investments
No one left behind. ITIL® v5 honors your existing certifications and experience, providing clear transition paths that build on what you already know.
Simpler, clearer, more practical
Streamlined structures, clearer guidance, and practical frameworks that you can implement immediately to drive real business value.
Uniting service and product
A unified framework that brings together service and product management, reflecting the reality of modern digital enterprises.
Growth, value, transformation
Focus on driving organizational growth, delivering measurable value, and enabling digital transformation at every level.
The time is now
Join the ITIL® v5 movement and shape the future of digital service and product management.
Ready to get started with ITIL® v5?
Explore the certifications and discover what's new in this transformative release.